Return Policy
**1. Returns and Exchanges:**
- We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 30 days from the date of purchase.
**2. Eligibility:**
- To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging. Items that have been worn, washed, or altered in any way may not be accepted for return or exchange.
**3. Return Process:**
- To initiate a return or exchange, please contact our customer service team at merencalle@gmail.com. Please include your order number and reason for the return or exchange in your message. Our team will provide you with further instructions on how to proceed.
**4. Return Shipping:**
- Unless the return is due to an error on our part or a defective product, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item.
**5. Refunds:**
- Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days. Please note that shipping costs are non-refundable, and a restocking fee may apply to certain returns.
**6. Exchanges:**
- If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your desired exchange in your return request. Exchanges are subject to product availability.
**7. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.
**8. Final Sale Items:**
- Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated as such on the product page.
**9. Policy Updates:**
- We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
**10. Contact Information:**
- If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at merencalle@gmail.com.